Wholesale & Carriers Support Coordinator
WIND is recruiting a Wholesale & Carriers Support Coordinator,
to be based in Athens, Greece.
- In WIND we are committed to becoming an outstanding independent telecommunications company in the European market, delivering unique value for money services to our customers. Our ambitious commitment mobilizes us to keep evolving, to seek out new challenges and to change, without fear, in a creative and empowering environment! All these elements create a high performance culture, characterized by the passion, talent and competencies of our employees.
- Start today, as a Wholesale & Carriers Support Coordinator and drive our growth and our customers’ experience, by monitoring Wholesale & Wholebuy process and maintain an open channel of communication with other Carriers.
- Improving FxD Technical operation efficiency and help build monitoring mechanisms for effective cost monitoring.
- Monitor & audit the Wholebuy support process.
- SLAs performance monitoring.
- Provide insights and improve troubleshooting effectiveness.
- Improving Wholesale dispute process.
- Maintain an open channel of communication with OTE and other Carriers.
- Escalate and follow up critical cases.
- Handle portability errors and communication with responsible carriers.
- Interacting cross-functionally with a wide variety of individuals and teams.
- MSc degree in Business Administration or Technical related background.
- 4 or more years of working experience in a similar role, prior experience in Technical Support function will be considered an asset.
- Advanced knowledge of MS Office (mainly Excel, Word and Visio).
- Experienced on analytics tools (mainly MS Power BI).
- Good communication skills.
- Strong organizational and problem solving skills.
- Excellent command of the English language.
- Analytical and conceptual thinking skills.
- Familiarity with RUO and fixed technical support processes.
- Experience in data analysis and data modeling.
- Indicate the source of the job vacancy in your application: douleuw.gr.