Senior Professional Services & Support Engineer
Softomotive is recruiting a Senior Professional Services &
Support Engineer, to be based in Athens, Greece.
- Softomotive is one of the leading worldwide providers of Robotic Process Automation solutions, trusted by more than 8,000 companies worldwide.
Softomotive provides the smoothest RPA journey by allowing you to start small, learn quickly and scale seamlessly. This helps to reduce overall project risk and avoids high up-front costs which can make achieving a positive ROI that much harder.
Softomotive recognises that when it comes to automation one size does not fit all. We are the only provider of process automation technology to offer a portfolio of solutions designed to meet the diverse needs of individuals, small teams, growth companies, and large enterprises. Both attended and unattended process automation solutions, which share the same underlying automation engine for a seamless transition, are delivered through powerful, robust RPA technology. These range from a standalone desktop solution to a server-based, distributed Enterprise RPA platform, both of which are quick to deploy and provide the best value for money.
- We are currently seeking a Senior Professional Services & Support Engineer to be part of our Professional Services & Support team, responsible for supporting existing and new customers and implementing custom solutions for them using our Process Automation software.
- Handle customer support requests.
- Participate in the company's Support Portal community discussions.
- Provide live demonstration and training on our software to potential users through remote connection to the user's/company’s computer.
- Build automation solutions using our Robotic Process Automation (RPA) software (Winautomation and ProcessRobot) based on customers' requirements.
- Strive to achieve exceptional customer service in satisfying customers’ needs and requests.
- Ability to work in shifts, to cover the company’s 16/5 support scheme.
- Proven record of at least 5 years of professional experience in Customer Support or Professional Services fields.
- University degree in Engineering / Computer Science or similar discipline.
- Adequate programming skills, an understanding of programming concepts and knowledge of Windows/web related technologies.
- Excellent command of the English language, both written and verbal. Due to the fact that our customer base is distributed across the globe, all communication with our users is conducted in English. Excellent problem solving and troubleshooting skills required.
- Ability to work effectively under pressure and often independently>
- Excellent understanding of desktop/web technologies.
- Windows operating system and commonly used applications and technologies, such as:
- HTML, CSS
- XML, Xpath
- SQL and adequate knowledge of database concepts and queries
- Regular Expressions.
- A competitive salary package.
- An attractive health insurance coverage.
- The best lunch in town for free.
- Potential for career growth within Softomotive and the ability to follow your career aspiration.
- Continuous investment in our people through training and development.
- Unlimited access to online libraries, such as Pluralsight and Safari Books Online.
- Company sponsored wellness programs.
- Softomotive is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
- Indicate the source of the job vacancy in your application: douleuw.gr.