Roving Cultural Mediator
Danish Refugee Council (DRC)
The Danish Refugee Council (DRC) is recruiting
a Roving Cultural Mediator, to be based in Larissa, Greece.
- The Danish Refugee Council (DRC) is a humanitarian, non-governmental and non-profit organization, founded in 1956, that works in 40 countries around the world.
DRC’s mandate is driven by three global strategic objectives within the DRC Assistance Framework: Saving lives and alleviation of immediate suffering among people affected by conflict, Safeguarding, restoration and development of livelihoods, and, Institutional and organisational change that contributes to protection of people’s rights and peaceful handling of conflict.
DRC has been operating in Greece since December 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens area, Larissa and Thessaloniki in response to the changing context and the build-up of refugee population on mainland Greece.
DRC strives to be one of the leading displacement focused INGOs in Greece in terms of relevance, impact and quality, primarily through an integrated site management approach in support to the relevant Greek authorities, comprising protection activities and the provision of services and assistance to meet the basic needs of the population hosted on the emergency reception sites.
- Under the overall supervision of the Field Protection Manager, and in cooperation with the DRC protection staff, the Roving Cultural Mediator will accompany vulnerable asylum seekers and refugees to and from their places of residence to access medical, legal and other services in the Greek public sector. S/he will ensure safe and dignified access to medical, legal and other services, and provide translation and interpretation as well as culturally appropriate, correct, and smooth communication between the persons of concern and Greek service providers.
- In coordination with, and at the request of field protection staff, accompany asylum seekers and refugees via bus, metro or taxi from their place of residence to the service provider and back home again afterward if needed.
- Provide clear, understandable and culturally appropriate translation and interpretation services for asylum seekers, refugees and the service providers, as required.
- Support persons of concern to fully express and understand the information being exchanged and take written notes if needed.
- Ensure the confidentiality of the information is preserved and respected.
- Provide backup support to the protection teams when not accompanying clients.
- Other tasks as required by the Field Protection Manager to support the implementation of DRC’s activities.
- Excellent command of written and spoken Greek and at least one of the following: Arabic /French / Kurdish (Kurmanji, Sorani, Badini).
- Basic written and spoken English is required.
- Extensive vocabulary and ability to accurately translate complex ideas and information.
- Minimum 1 year working experience; previous experience working in the humanitarian sector is preferred.
- Excellent interpersonal and teamwork skills, working with different groups, partners and nationalities.
- Ability to work with vulnerable individuals, from children to elderly.
- Commitment to humanitarian principles and values.
- Flexible, enthusiastic and willing to learn from others.
- Experience working in a multi-cultural setting.
- Competence with Microsoft Word, basic Excel.
- Good organizational skills to work autonomously and organize transportation for a variety of clients.
- Empathy combined with a genuine desire to improve the quality of the lives of service users.
- Ability to think on your feet and make decisions under pressure.
- General administrative skills.
- Ability to remain calm, in control and good humored even under pressure.
- Flexibility to adapt to new roles, tasks and situations.
- Strong observation, analytical and listening skills.
- The capacity to understand and translate medical, legal and procedural information.
- The ability to negotiate, mediate and interpret on behalf of service users.
- Demonstrates integrity by modelling the DRC values and ethical standards.
- Strong analytical skills.
- The contract will be under the Greek Labor Law, and all allowances will be provided to the employees (Christmas, Easter, Vacation bonus).
- Additionally, the employee will be entitled to receive a DRC mobile phone and a laptop.
- DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.
- The position will be based in Larisa (Central Greece) and national terms and conditions apply
- Indicate the source of the job vacancy in your application: douleuw.gr.
- We will only contact candidates that fullfill the criteria for the position.
- The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework.
- Employee should not engage in any other paid activity during the DRC contract period without prior authorization.
- Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period.
- Employee should not give interviews to the media or publish project-related photos or other material without prior authorization.
- Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.
How to Apply
- Send your Documentation online at drc.ngo.
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