Roving Cultural Mediator Coordination Officer
Danish Refugee Council (DRC)
The Danish Refugee Council (DRC) is recruiting a Roving Cultural Mediator Coordination Officer, to be based in Athens, Greece.
- The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 8,000 employees and also 8,000 volunteers, while managing a turnover of over 400 million Euro. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, nongovernmental and non-denominational relief organization. The Danish Refugee Council is Denmark’s largest humanitarian NGO and has been ranked the 3rd best NGO in the world in 2018 (for the six consecutive years, the organization is among the top five of the NGO Advisor Annual List).
Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
DRC has been operating in Greece since November 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece.
- Under the supervision of RCM Team Leader, the Coordination Officer of Roving Cultural Mediators (CO-RCM) will be responsible for the coordination of the movements and scheduling for the team of Roving Cultural Mediators who accompany and interpret for refugees and asylum seekers, who need to access medical and other services of the Greek public sector. CO-RCM will also provide to the RCM Guidance and information, related to the Health and Public Services system procedures and continuing learning to the team. The CO-RCM will work closely with other DRC teams, public and civil society actors, and any stakeholders who request this service. The position is primarily office-based.
- Coordinate the movements and scheduling of appointments for Roving Cultural Mediators (RCM).
- Allocate the daily RCM assignments as requested based on language, gender and availability upon receipt of the relevant referrals and follow up on the status of their appointments (completed, cancelled, rescheduled).
- Daily tracking of services delivered and hard copy/digital filing of the MoVs. Ensure and maintain all data and reports up to date as well as timely reported.
- Coordinate the financial, logistical and other arrangements for the transportation and accompaniment purposes, in compliance with DRC standards and procurement/finance procedures.
- In coordination with RCM Team Leader (TL) liaise directly with external and internal actors to ensure that all the accompaniments are scheduled correctly and handled appropriately.
- Conduct administrative duties as required by RCM TL.
- Under the supervision of RCM TL ensure that all RCM understand and comply with DRC Code of Conduct and standards of confidentiality, neutrality and impartiality.
- In coordination with RCM TL ensures the team is trained and seeks development opportunities.
- Provide appropriate and relevant information to RCM regarding refugee and migrant rights in accessing services, provide any new development that will facilitate their access to public services within Greece.
- Other tasks as required by the RCM Team Leader to support DRC’s activities implementation.
- University degree in a relevant field (social sciences, administration, communication etc.).
- Minimum 1-3 years working experience in a humanitarian / refugee context; previous working experience with NGOs will be considered as a strong advantage.
- Very good command of verbal and written English and Greek.
- Proven track record of staff management, especially of a mobile staff.
- Strong computer skills (Word, Excel) and ability to manage basic Excel databases.
- Strong professional ethics.
- Understanding and sensitivity to the needs of people from a variety of backgrounds and cultures.
- Highly organized and able to respond effectively to rapidly changing conditions and competing deadlines with minimal supervision.
- Excellent interpersonal and teamwork / team-building skills.
- Ability to prioritize and manage multiple, completing demands with time constraints.
- Strong initiative and self-motivated, with a commitment to teamwork and humanitarian principles.
- Excellent communicator.
- Knowledge of Greek public services, particularly hospitals, would be a great advantage.
- Flexible, enthusiastic and willing to learn from others.
- Core Competencies of DRC:
- Striving for excellence
- Taking the lead
- Demonstrating Integrity.
- The contract will be under the Greek Labor Law, and all allowances will be provided to the employees (Christmas, Easter, Vacation bonus).
- Additionally, the employee will be entitled to receive a DRC mobile phone and a laptop.
- DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.
- The position will be based in Attica (Greece) and national terms and conditions apply.
- All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.
- Indicate the source of the job position in your application: douleuw.gr.
- Due to the urgency of the position DRC reserves the right to recruit a candidate who matches the required profile before the above deadline.
- DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process. However, applicants must be aware that DRC cannot systemically sponsor non-EU citizen or non-Greek resident for all the steps of legal process to get a work permit and/or a residency permit in Greece.