Θέση Εργασίας

Customer Facing Technology – Technical Account Manager Intern

Microsoft

Microsoft is recruiting a Customer Facing Technology – Technical Account Manager Intern, to be based in Athens, Greece.

Company Profile
  • At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
    We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
Job Description
  • Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.
    Our technology helps to empower customers through you. These positions give you the opportunity to have an impact on both internal and external customers. You are the kind of person who can’t help but inspire people with the power and potential of technology. You’re hardwired to share with them how a program or new piece of hardware can improve their lives or businesses. Here, you can use your gift to become a trusted client advisor, supporting our customers and keeping our company growing in more than 100 countries around the world.
    A Technical account manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.
Duties
  • Our IT Services professionals are the essential link between the potential of what's possible and build trusted advisor relationships with technology vendors. Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers. We have some of the world’s biggest companies as clients. If you like the idea of developing technical solutions to help them overcome their business problems, this is the role for you.
    You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management. If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft.
Requisites
  • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
  • Combining business acumen with technological experience.
  • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
  • Pursuing a full time Bachelor’s or Master´s degree in Engineering, Computer Science, Information Technology, Software Development, IT Security, STEM related technical discipline (ie math, physics) is a big advantage.
  • On track to graduate in 2020 from full-time Bachelor or Master program.
  • Working experience in technical consulting, IT security, IT solutions deployment, IT support is a huge benefit.
  • Technical background, e.g. with software coding experience in both class work and external projects, Excel.
  • Strong interpersonal communication and public speaking skills.
  • Excellent communication skills and superior customer-service oriented skills desired.
  • Excellent verbal and written communication, analytical and presentation skills.
  • Passion for technology and working with customers.
  • Desire to build a long-term career at Microsoft in a similar function, particularly as part of our Microsoft Graduate program.
  • Fluency in both English and local language.
  • Full unrestricted work authorization.
  • Desire to build a long-term career at Microsoft in a similar function, particularly as part of our Microsoft Graduate program.
  • Available to start on January 2020 (able to work full-time or part-time from January 2020).
  • Able to work full-time from September 2020 if required.
Benefits
  • Paid internship with real responsibilities and impact from day one.
  • Personal and career development support, opportunity to learn Microsoft products and to become an expert.
  • Dynamic and prestigious work environment.
  • The best tools and technologies at your fingertips.
  • Opportunity to become full-time employee and Microsoft Graduate program participant.
Notes
  • Indicate the source of the job position in your application: douleuw.gr

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