Consumer Engagement Services Assistant
Nestlé is recruiting a Consumer Engagement Services Assistant, to be based in Athens, Greece.
- As the leading Nutrition, Health and Wellness , we are committed to improving the lives of people every day, wherever they are.
We try that our products are more tasty and healthier choices that will help our customers take care of themselves and their families, thus gaining their confidence and their recommendations to others.
The fulfillment of this our commitment gives the opportunity to create a long-term, sustainable value for our consumers and customers, our communities, our shareholders and our employees.
- Be the voice of Nestle speaking to consumers and the voice of the consumers speaking back to Nestle.
- Ensure optimal consumer satisfaction by timely, effective and accurately follow-up of consumer reaction across all contact channels and especially digital (e-mail, social media, live-chat).
- Handle sensitive complaints and help in crisis management process related.
- Register contacts into the Contact Management System, to detect consumer concerns & issues and provide insights, through data analysis and efficient reporting, to trigger further actions.
- Protect, defend and promote the Nestlé brands’ and corporate reputation becoming a brand ambassador to drive consumer loyalty and sense Crisis.
- Drive consumers’ loyalty and advocacy through continuous rewarding experience.
- Listen and engage with consumers via Contact Us forms, surveys and new tools.
- Ensure 3rd party efficiency by monitoring calls.
- Reporting to the Consumer Relations Manager.
- University degree in Business Administration or Marketing or Communication.
- Master degree would be a plus.
- Excellent communication skills oral and written, negotiation skills, self motivated, insightful, service-oriented, resistant to pressure, accurate.
- Fluency in Greek & English.
- PC literacy (MS Office), Digital skills.
The following will be considered as an asset:
- 1-2 years experience in Consumers Services Department.
- SAP knowledge.
- Indicate the source of the advertisement in your application: douleuw.gr.