Roving Cultural Mediator Team Leader

Danish Refugee Council (DRC)

The Danish Refugee Council (DRC) is recruiting a Roving Cultural Mediator Team Leader, to be based in Athens, Greece.

Organization Profile
  • The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.
    The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 8,000 employees and also 8,000 volunteers, while managing a turnover of over 400 million Euro. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, nongovernmental and non-denominational relief organization. The Danish Refugee Council is Denmark’s largest humanitarian NGO and has been ranked the 3rd best NGO in the world in 2018 (for the six consecutive years, the organization is among the top five of the NGO Advisor Annual List).
    Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
    DRC has been operating in Greece since November 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece.
Job Description
  • Under the supervision of the Attica Field Protection Manager, the Coordinator for Roving Cultural Mediators (RCM) will be responsible for the coordination of the movements and scheduling for a team of RCMs, who accompany and interpret for vulnerable refugees who need to access medical and other services in the Greek public sector. The RCM Coordinator will work closely with the Protection Monitoring Teams, the on-site medical actors at the various camps, and other stakeholders who request this service. The position is office-based but may require visits to the sites, public services and hospitals to provide further support and quality control as needed. The RCM Coordinator serves as the direct Line Manager of a team of eight Roving Cultural Mediators.
  • Coordinate the movements and scheduling of appointments for all RCM.
  • Allocate the RCM as requested based on language, gender and availability upon receipt of the relevant referrals and follow up on the status of their appointments (completed, cancelled, rescheduled) and prioritize cases based on vulnerability assessment.
  • Develop and implement an orientation plan for new RCM; ensure that they have a clear understanding of their roles and responsibilities and that they perform their duties.
  • Provide appropriate and relevant information to RCM in regard to refugee and migrant rights in accessing services, provide any new development that will facilitate their access to public services within Greece.
  • Ensure the team is trained and seeks development and relevant training opportunities.
  • Regularly organize and attend team meetings.
Coordination and Representation
  • Serve as a focal point between the RCM, the Protection Monitoring Teams in the field, the Field Protection Manager and other actors.
  • Liaise directly with external and internal actors to ensure that all the accompaniments are scheduled correctly and handled appropriatelys.
  • Supervise, motivates and mentor the team of the RCM.
  • Coordinate with protection teams and other actors (onsite and offsite) to facilitate access to public services.
  • Assign tasks to the RCMs and dedicated activities to support other departments (Protection Monitoring, Legal Aid, Site Management Support, Education) at the site only if no appointments are scheduled.
  • Attend all relevant forums and interagency meetings, with the objective of making positive contributions to coordination and sector-specific fora and committees.
Finance and HR
  • Coordinate the financial, logistical and other arrangements for the transportation and accompaniment purposes, in compliance with DRC standards and procurement procedures.
  • Responsible for handling the RCM’s administrative and HR matters and address any changes in shifts in a timely manner, so as not to affect the scheduled appointments of the beneficiaries.
  • Ensure and maintain all data and reports up to date as well as timely reported.
  • Conduct administrative duties as required.
  • Ensure that all RCM understand and comply with DRC Code of Conduct and protection standards of confidentiality, neutrality and impartiality.
Reporting and Accountability
  • Ensure that all RCM understand and comply with DRC Code of Conduct and protection standards of confidentiality, neutrality and impartiality.
  • Ensure timely and quality delivery of all organizational and project reports to the Field Protection.
  • Ensure compliance with internal reporting system and participate in the DRC internal coordination mechanisms as required.
  • Ensure correct and complete update and filing of all Means of Verification according to donor requirements.
  • Monitor and analyze trends in the field where RCM are working, in the fields of access to public services and health system in Greece for management, programme and advocacy purposes.
  • In collaboration with the Protection Monitoring Team Leader and Protection Coordinator and other colleagues, contribute to the development and design of DRC Attica’s protection program and activities.
  • University degree in a relevant field (social sciences, administration, interpretation etc.).
  • Minimum 1-3 years working experience in a humanitarian / refugee context; previous working experience with international NGOs will be considered as a strong advantage.
  • Very good command of verbal and written English and Greek.
  • Proven track record of staff management, especially of a mobile staff.
  • Strong computer skills (Word, Excel) and ability to manage basic Excel databases.
  • Strong professional ethics.
  • Understanding and sensitivity to the needs of people from a variety of backgrounds and cultures.
  • Multi-tasking and organizational skills is a must, and a good sense of humor.
Core Competencies of DRC
  • Striving for excellence.
  • Collaboration.
  • Taking the lead.
  • Communication.
  • Demonstrating Integrity.
  • The contract will be under the Greek Labor Law, and all allowances will be provided to the employees (Christmas, Easter, Vacation bonus).
  • DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.
  • The position will be based in Athens and national terms and conditions apply.
  • All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.
  • Indicate the source of the job vacancy in your application:
  • Due to the urgency of the position DRC reserves the right to recruit a candidate who matches the required profile before the above deadline.
  • DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process. However, applicants must be aware that DRC cannot systemically sponsor non-EU citizen or non-Greek resident for all the steps of legal process to get a work permit and/or a residency permit in Greece.
This vacancy is no longer accepting applications


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