Proctoring Manager


PeopleCert is recruiting a Proctoring Manager, to be based
in Athens, Greece.

Company Profile
  • PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organisations and government bodies for the development & delivery of standardised exams. Delivering exams across 180 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realise their life ambitions.
    Through flexible & secure exam management systems, PeopleCert offers a suite of services for simple, flexible and secure exams, including online exam booking, multilingual online proctoring, e-certificates and online certificate verification.
Job Description
  • The Proctoring Manager is responsible for the administration of the exams conducted through the Online Proctoring service (OLP) in a centralized exam center and for keeping up the applicable quality and integrity standards. He/she is responsible for managing a dedicated team of exam staff including proctors, interlocutors, examiners and implementing procedures and policies, and proactively improving the 24/7/365 service.
  • Supervises day to day operations of the Online Proctoring Service (OLP).
  • Manages staff and resources effectively, delegates, aligns and distributes work efficiently to achieve goals within the set KPI standards.
  • Ensures that OLP exams are conducted in compliance with relevant policies, regulations, guidelines and standards including security, integrity, impartiality and confidentiality.
  • Challenges current methods of service delivery and identifies, recommends and implements improvements to ensure customers’ satisfaction.
  • Hires, trains and develops OLP agents.
  • Ensures that required performance targets, deadlines and standards are met and communicated within the team.
  • Prepares and presents reports and management information relating to performance, budgets and any other aspect of the team’s work.
  • Ensures that there is qualitative technologically efficient service for all and keeps abreast of current developments in ICT to support improvements in the delivery of exams services.
  • Bachelor’s degree in Business Administration or other relevant discipline.
  • Minimum 10 years’ experience in the Customer Service sector, or in the Certification of Persons or in the Computer-based testing sector.
  • 5+ years in a similar position in an international business environment.
  • Excellent command of the English Language (Level C2). Extra languages desired.
  • Excellent interpersonal, verbal, and written communication skills.
  • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment.
  • Advanced computer literacy and strong ability to compile concise reports. ECDL Advance level certification is desirable.
  • Effective people management and development skills gained through previous managerial experience.
  • Prioritisation, analytical thinking, effective and timely decision-making, problem-solving and change management skills.
  • Ability to think “out of the box” and “connect the dots” to derive the bigger picture, passion for success and drive for results.
  • Ability to travel to other PeopleCert locations according to business needs.
  • On-call duty.
  • Remote working location.
  • Private medical insurance.
  • Work in an international, dynamic and fun atmosphere among young and smart people.
  • Huge learning experience in using best practices and cutting-edge technologies.
  • PeopleCert regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.
  • All applications will be treated with strict confidentiality.
  • Indicate the source of the job position in your application:
This vacancy is no longer accepting applications


  • Entity PeopleCert
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  • Published 03.09.2019
  • Expires 31.10.2019
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